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Salesforce Launches Agentforce Operations — Back-Office AI Agents Go GA, Promise 50-70% Cycle Time Reduction
Salesforce announced Agentforce Operations on April 29, now generally available. The platform converts unstructured process documents into digital blueprints that AI agents execute autonomously across disconnected systems — from email to ERP. Salesforce claims 50-70% cycle time reduction for auditing and onboarding, and up to 80% reduction in manual data entry. Ecosystem integrations with Salesforce Flows entering Beta in May 2026. This extends Agentforce from customer-facing to back-office, directly threatening workflow automation tools like ServiceNow, UiPath, and Automation Anywhere.
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