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ServiceNow Action Fabric Creates AI Agent Tollgate — Anthropic Claude Is Launch Partner, Pricing Is Per-Action
At Knowledge 2026, ServiceNow unveiled Action Fabric, a mandatory integration layer that external AI agents must pass through to access data and execute workflows inside its platform, with action-based metering. Anthropic's Claude Cowork is the launch partner with a direct connector. JPMorgan characterized it as 'effectively a tax on customers using outside AI agents.' ServiceNow's expanded AI Control Tower for multi-cloud agent governance (AWS, GCP, Azure, SAP, Oracle, Workday) reaches GA in August — positioning ServiceNow as the control plane for the enterprise agent era.
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