Salesforce's Agentforce Now Runs Three Pricing Models at Once as Per-Seat Logic Breaks

Monetizely·medium signal

With Summer '26, Agentforce simultaneously offers conversation-based pricing for support, Flex Credits charged per AI action executed, and traditional per-user licensing — an explicit hedge against per-seat collapse as customers refuse to pay for unused seats. Roughly 43% of SaaS companies now use hybrid pricing (projected to hit 61% by year-end), and hybrid firms report ~38% higher revenue growth and NRR than pure-subscription peers. Salesforce running all three meters in one product is the clearest incumbent admission that no single pricing axis survives the agent era.