Correct Yourself, Keep My Trust: Self-Correction and Social Connection in Social Chatbots

arXiv·medium signal

Studies how a social chatbot recovers from mistakes—via self-correction and social connection—and how those recovery behaviors shape whether users continue to trust it. Useful design guidance for anyone shipping conversational agents, where error recovery UX directly affects retention. By Biswadeep Sen, Yi-Chieh Lee (cs.HC/cs.AI/cs.CY).