Salesforce -26% Stock, Overhauls Partner Program — Collapses 170 Badges to 28 'Outcome Architecture' Credentials

MarTech·high signal

Salesforce collapsed its consulting partner credentials from ~170 badges to 28 core competencies framed around 'outcome architecture' for its Agentforce platform — a defensive move acknowledging that its existing API limits (100K calls/day, exhausted in 2 hours by a 10K-contact AI enrichment agent) create architectural incompatibility with agentic workflows. Agentforce Contact Center launched March 10, unifying voice, digital, CRM, and AI agents in a single platform as a hedge against seat-count erosion.