Kapture CX Raises $10M Pre-Series B for a Verticalized Agentic Customer-Experience Platform

Gravity Fund·low signal

India-based Kapture CX raised a $10M pre-Series B on July 2 to build verticalized agentic AI for enterprise customer experience — a bet that CX agents tuned per-industry beat the horizontal Zendesk/Intercom model. The verticalization angle is the interesting part: rather than one generic support bot, the pitch is domain-specific agents that ship with industry workflows. A smaller round but a data point that the support category is fragmenting into vertical agent players, not just consolidating into Salesforce/Fin.