CROSS-CATEGORY: Resolution-Based Pricing Is Standardizing in Support — Salesforce at $2, Fini at $0.69 per Resolved Ticket, No Charge on Escalation

Fini Labs·high signal

The same pricing primitive — pay only for an autonomously resolved ticket — is now converging across both incumbents and startups: Salesforce's Agentforce Help Agent charges a flat $2/resolution while AI-native challenger Fini advertises transparent $0.69/resolution with 48-hour deployment and HIPAA/PCI-DSS certification, and outcome-based agent pricing broadly runs $0.50–$2.00 per resolution. When a metric this specific appears simultaneously from a $200B incumbent and sub-scale startups, it signals the support category has settled on its unit of value. Builders can now model support automation ROI directly against per-resolution economics rather than per-seat guesswork.