Deloitte: Up to 75% of Companies Investing in Agentic AI in 2026 — Customer Support, Supply Chain, R&D, Cybersecurity Are Primary Targets

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Deloitte's 2026 TMT Predictions report projects that up to 75% of companies will make significant agentic AI investments in 2026, double the expected 50% for broader AI automation. The four highest-impact deployment categories are customer support, supply chain management, R&D, and cybersecurity — all verticals with incumbent SaaS platforms. The mechanism: AI agents give one user the power of many, reducing seat counts needed per organization and threatening the revenue base of support platforms (Zendesk, Freshdesk), supply chain tools (Coupa, Jaggaer), and security platforms (Snyk, Wiz).