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Salesforce Put Seven Named Agentforce Agents Into GA and Says Anthropic Resolves 79% of Its Conversations With One of Them
Salesforce shipped Casey (service), Paige (IT/HR), Carter (shopper checkout), Marshall (supply chain), Piper (inbound leads) and Fin (CX workflows) to general availability, with outbound sales agent Hunter in pilot and GA set for November 2026. The company claims 7 billion Agentic Work Units delivered over two years and cites named customer numbers: Anthropic resolving 79% of conversations autonomously with Fin, Perk building 60% of sales pipeline with Hunter, Hibbett handling 90% of core shopper journeys, and Asana driving 4x conversation volume with Piper. Naming agents as job roles rather than features is the pricing story to watch, since per-outcome billing follows from it.
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