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Zylo 2026 SaaS Management Index: AI Feature Additions Causing Spend Volatility — Usage-Based AI Pricing Makes Traditional Budgeting Unreliable
Zylo's 2026 SaaS Management Index found that AI feature additions within incumbent SaaS products are creating unpredictable mid-contract cost spikes as usage-based AI pricing layers on top of existing seat subscriptions without procurement visibility. The report identifies AI tools as the primary driver of ongoing SaaS sprawl across enterprise environments, contradicting vendor narratives about platform consolidation as the AI defensive moat. The practical finding for buyers: AI-enhanced SaaS contracts require fundamentally different governance and monitoring than traditional seat licenses.
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