Fin AI Launches Apex: Custom-Built Model Claims Higher Resolution Rate Than GPT and Claude for Support

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Intercom's Des Traynor announced Apex, a custom-built model for the Fin AI support agent that claims higher resolution rates and fewer hallucinations than GPT or Claude for customer support workflows. With 195 likes and 59K views, the announcement signals a trend of vertical-specific AI companies training specialized models that outperform general-purpose foundation models in narrow domains — the same pattern Anthropic is pursuing with Operon for biology.