Automation Anywhere: AI Agents Resolve 80% of Employee IT Service Requests, Could Cut ITSM Licensing Costs 50%

PR Newswire·medium signal

Automation Anywhere reported that its AI agents resolve more than 80% of employee service requests on average, with data suggesting ITSM licensing costs could drop up to 50% as automated resolution replaces per-seat pricing. This directly threatens ServiceNow's and BMC's core ITSM business models. The finding landed the same week as the April 9 SaaS sell-off, where ServiceNow shares dropped 7%, validating investor fears that AI agents can replicate enterprise workflow automation.