UKG Lays Off 950 Employees Citing AI and Market Shifts — Second Major Cut in 18 Months (3,100 Total)

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HR SaaS giant UKG laid off 950 employees on April 15, citing 'rapidly evolving market shifts, including changes in technology driven by AI, customer expectations, and how software companies compete.' This follows a 2,200-person cut in late 2024, bringing total reductions to 3,100+ since integration completed. The hardest-hit functions — customer support, content, QA — are exactly the roles where AI replacement has been most aggressive, and affected workers are finding that pivoting to AI-adjacent roles (ML ops, AI safety) is the fastest path to reemployment.