ServiceNow Q1 2026: $3.67B Subscription Revenue +22% YoY, Zavery Publicly Rejects Outcome-Based Pricing

Diginomica·high signal

ServiceNow beat Q1 guidance with $3.67B subscription revenue (+22% YoY), Now Assist customers spending $1M+ in ACV grew 130% YoY, and 2026 guidance raised by $205M to $15.7B+. The contrarian signal: CEO Amit Zavery explicitly rejected outcome-based pricing as 'nebulous and hard to define,' calling attribution impossible in complex enterprise deals — while over 50% of net-new revenue already comes from non-seat licenses using hybrid consumption metrics. This is the clearest evidence that the industry is bifurcating between outcome-based believers and hybrid-model pragmatists.