AI-Native Support Agents Claiming 70%+ Resolution Rates — Double the 30-45% of Incumbent Bolt-On AI

Fini Labs·medium signal

Purpose-built AI support agents like Fini ($0.69/resolution, 98% accuracy, 48-hour deployment) are reporting 70%+ autonomous resolution rates, roughly doubling the 30-45% that bolt-on AI layers from Intercom Fin, Zendesk AI, and Salesforce Einstein achieve. Buyers migrating from incumbents report 40-60% effective cost savings at equal or higher resolution rates. The architectural difference: incumbent AI was added on top of legacy ticketing cores, while native agents treat resolution as the atomic unit, not the ticket.