ServiceNow Crashes 17% After Beating Every Q1 Metric — Market Prices ITSM as AI-Automatable

Humai Blog·high signal

ServiceNow beat every Q1 estimate, raised AI revenue guidance 50% to ~$1.5B, grew Now Assist million-dollar customers 130% YoY — and lost 17% in its worst day ever. NOW now trades at $90, down 57% from its 52-week high. The market is explicitly pricing ServiceNow's core ITSM workflow as AI-automatable despite the company's own AI revenue growth, signaling that being an AI customer isn't the same as being AI-proof.