Fetching from the wire…
Markets2026-07-13 · source-backed
A 1H-2026 survey finds 43% of buyers prefer consumption-based pricing and 27% prefer outcome-based, with seat-only vendors increasingly cut before reaching a demo (Monetizely). A cited Pilot study shows seat-based pricing fell from 21% to 15% of SaaS companies in twelve months while hybrid surged 27%→41%. The buy-side is now forcing the repricing, not just vendors. If you're pricing a product this year, seat-only is a filter that eliminates you before anyone sees the value.
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Per McKinsey's 2026 software pricing data, 62% of SaaS platforms have introduced AI-premium tiers, and credit-based pricing nearly doubled year over year, from 35 companies to 79. HubSpot, Figma, Adobe, Salesforce, and Cursor have all moved to credit models. Buyers report budg...
HubSpot quietly switched Breeze AI agents to $0.50/resolution pricing on April 14. That makes five. Intercom at $0.99/resolution (already past $100M ARR on this model). Sierra at $150M+ ARR on pure outcome pricing. Salesforce at $2/conversation or $0.10/action. Zendesk launchi...
Monetizely's 2026 guide catalogs the move: Salesforce Agentforce now runs three models at once (conversation, per-action Flex Credits, per-user), GitHub shifted premium Copilot to usage-based token billing in June, Zendesk charges per resolved ticket, and Intercom charges $0.9...
Support vendors now bill per resolution (Intercom $0.99, Zendesk $1.50-$2.00), Deloitte issued revenue-recognition guidance for outcome-based agentic pricing on June 4, and Lemkin quantifies the downside at 82% gross retention as prompts stay portable. (Monetizely) Outcome pri...
Per-seat pricing is dying. Not slowly. Not in theory. Right now, across three unrelated categories, simultaneously. HubSpot: $0.50 per resolved conversation. Salesforce Agentforce: $800M ARR on "Agentic Work Units," converting 20 trillion tokens into 2.4 billion discrete measu...
For two years the AI-eats-SaaS argument has run on vibes. Today it runs on published per-unit rates, and the numbers are specific enough to build a spreadsheet around. HighRadius compiled the receipts: HubSpot charges $0.50 per resolved conversation, cut from a higher rate in...
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