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Markets2026-08-25 · source-backed
SaaStr's post-mortem has BigCommerce, now Commerce.com, trading at roughly $200M, under 1x ARR (SaaStr). The revenue gap with Shopify went from 19x in 2020 to about 44x on this year's guidance, with BigCommerce growth running 36%, 44%, 27%, 11%, 7%, 3% and now negative while Shopify held 26 to 30% at $11B+. The decision SaaStr isolates is pricing: Shopify earns more as a merchant's GMV grows, BigCommerce earns the same at $1M or $50M. Same argument now hitting every AI-era renewal.
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The loudest enterprise-agent number of the quarter falls apart when you divide it. SaaStr's breakdown of Salesforce Q2 FY27 (reported August 26, stock up 23%) puts cRPO at $33.5B growing 14% against 11% revenue growth. Agentforce ARR passed $1.5B at +240% on 3.2 billion agenti...
The operator writeup details 21 production agents across SDR, support, back office and collections, spanning Qualified, Agentforce, PandaDoc, bill.com, Pylon, Klaviyo, PayPal, Nue and Monaco (SaaStr). 3,200 emails a month against 75 to 285 from a human SDR, plus over $1M in cl...
This is the most complete production-agent build sheet I've seen anyone publish, and almost every number in it argues against how the rest of us are building agents. Replit disclosed the internals of two production agents at SaaStr AI 2026: 10K, an autonomous VP of Marketing,...
Jason Lemkin's post-mortem is the sharpest SaaS piece I've read this month. SaaStr's marketing agent hit Marketo API rate limits leaving roughly one usable hour of API time per day, so the agent effectively couldn't work. Combined with consecutive 12-20% annual price increases...
The analysis models $2.4B-$2.8B ARR at roughly 5.7x-7.2x, against Salesforce's $27.7B purchase price. The brackets carry the argument: $5B-$6B if it's just per-seat chat at monday.com and Asana multiples, $16B-$20B as a platform layer next to Atlassian and GitLab, and $22B-$52...
SaaStr's customer success panel put numbers on something I'd been noticing anecdotally: the CSM role grew 700% through Q2 2022, then flatlined for four years, while forward-deployed engineering is up 1,000%+ and still climbing. What makes it a story rather than a stat is the s...
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