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thegtmnewsletter.substack.com
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Intercom Fin
Intercom
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2026-03-11 / MARKETS
Intercom Fin: /bin/zsh to M ARR on Outcome Pricing (/bin/zsh.99/resolution)
Intercom Fin grew to M+ ARR using pure outcome pricing. 80%+ support volume, 67% resolution rate, 1M issues/week. Proof case for outcome-based SaaS.
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